Joel L Compton
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512.299.3893

“Love what you do and you will never work a day in your life” 

First and foremost, let me say thank you for taking the time to review my resume. 

That quote by Dr. John Demartini is what I try to bring to every role. If you enjoy what you do and who you do it with, it is going to carry over into every interaction. 

I was born to solve problems and grow people. I love to learn as much as I love to educate. More importantly, I want everyone to feel empowered and have a great experience while doing it. 

Thanks again for your consideration.
Joel L Compton 

Testimonials: 

“Joel single handedly guarantees the sale of thousands, if not tens of thousands, of iPads (and 1 instance of OS X Server) will be sold to schools in AUS by providing deployment strategy suggestions regarding webdav and iMovie.”

 

“Thank you very much for helping me tonight, you saved my life. I will do my homework about the different devices that you recommended.  GO APPLE!!!! 

 

“Joel Compton is simply one of the best products apple offers. Whether he is talking directly to a customer or assisting another advisor learn difficult concepts, he is absolutely top tier in whatever he does. 

 

“Some of the results are difficult to measure but the organization as a whole are being driven in a forward direction in large part due to him.” 

 

“Joel is a very effective communicator, and has friendly and outgoing disposition. He has great strengths in being direct and forward and that really helps with building relationships as well as accomplishing tasks and goals. 

 

Objective: 

As a member of the AppleCare Enterprise/EDU department, I have spent the last 5 years supporting Apple’s most strategic and demanding customers including corporate, government, and educational institutions. I want to build on that success while continuing to grow in my career and expand my skill sets. 

Update - I have accepted a great offer from Terminal.Solutions.  In fact, I got promoted just from my interview! Not even kidding. Ask ‘em!

I am learning every day. New platforms, new hardware, new systems, new skills and new challenges. I work with the best people, for the best people. 

Employment History: 

Terminal.Solutions - Austin, TX - Feb 2018 - Current
Managing Consultant

Providing professional help-desk support, remote support & maintenance, device management, deployment and monitoring services. Network design and installation.

     - Apple Certified Support Professional 10.13
     - Apple Certified Assc - Mac Integration 10.13

Apple, Inc. - Austin, TX October 2009 - February 2018
Technical Account Manager Career Experience - June - December 2017

Performed in account manager capacity supporting Select ACOS Agreement customers. Completed multiple backfills for Preferred, Alliance, and AppleCare for Enterprise TAMs (Technical Account Manager). Documented and localized canned communications to address common workflow of Select Account Manager. Daily duties include; addressing incoming requests for support, monitoring and communicating contract renewal reminders, reviewing and escalating incident refund requests, assisting TAMs with dispatch and repair issues for customers. 

Enterprise / EDU Senior Specialist - June 2015 - Feb 2018

Responsibilities include:
Maintain metrics of Tier 2 Enterprise senior advisor
Provide tier 2 level support for Apple’s entire product line including -
MacOS, iOS, OSX Server, Apple Configurator, Activation Lock, DEP and Apple School Manager. Provide ownership of the customer experience and work cases to resolution.
Assist Executive Relations with ownership of strategic VIP customer cases.
Monitor and escalate trending issues to Apple engineering.
Performing call evaluations and deliver coaching interactions.
Write and deliver NAT (New Agent Training) ongoing education for T1 and T2 advisors.
Create and maintain home grown tools (Wiki, Canned Responses, Templates, Etc...)
     - Successfully completed Apple Instructor Training (IQC)
     - ACMT (Apple Certified Mac Technician) certified through 2017 product line.
     - Founding member of AppleCare’s Team Manager Apprentice Pro Program (1 of 25 company wide)
     - Performed regularly in Team Manager backfills 

Volunteer Work & Clubs
     - ToastMasters & iChatters
     - Benevity / United Way
     - Apple Olympics
     - Apple Pride
     - MERT: First Responder Training 

Ellusions, Inc. / 3 Rivers Web / DCDG - Ft. Wayne, IN 2000 - 2009

Owner / Manager / Producer / Subcontractor
Internet Service Provider specializing in website and graphic design, e-commerce and multimedia programming, streaming content services, dial up, domain and e-mail hosting services. Primary duties include website design, conducting needs analysis and creating proposals for web applications and internet based solutions. 

     - Wrote and voiced radio advertising campaigns
     - Website design and e-commerce solutions
     - Corporate branding / graphic design / consulting
     - Search engine optimization 

Partnered with Ft Wayne Community Schools to offer credited internships in website design and internet technologies. 

Clients (partial list)

ITT Aerospace
The United Way
Audio Visual Integration
Ft Wayne HUD
Indiana BBB Online
Internet Central

North American Police Work Dog Assc.
Allen Country Sheriff Dept
Piere’s Entertainment Center
Small Business Developmental Center
New Haven Chamber Of Commerce
Tim Allen Signature Tools

Johnson & Johnson
Federated Media
WXKE Rock 104
96.3 The Edge
De-Lo Brown (WWE)
Crate Engine Depot

Education: 

     - Apple Certified Support Professional 10.13
     - Apple Certified Assc - Mac Integration 10.13
     - Apple Certified Mac Technician 2017 

TecServices - Windows NT Core Technologies
Indiana Purdue FW - Sociology/Psychology 

Skills: 

Various classes & ongoing training including Tableau Basics, Communicating At Apple, OmniPlan, Leadership Palette, Pivot Tables, etc... 

Networking & DNS, MacOS, iOS, Windows OS, Microsoft Office Suite, iWorks Suite, Photoshop, Fireworks, Dreamweaver, creative writing, voice over, studio recording, video and audio editing, website design, numerous web technologies & platforms.